Smart Customer Service Contact Information
Smart Communications provides numerous ways to contact their friendly customer service agents. Many people have asked us about issues involving deactivated roaming SIM cards and how to re-activate their Smart SIM cards. Fortunately there is often a simple solution and that is to contact Smart customer care.
Smart Customer Support on Twitter
Smart now has a twitter account (@SMARTCares) that allows you to follow their current events as well as ask questions directly.
View the Smart customer service twitter page here »
Call Smart Customer Support
- Call Smart customer support by dialing *888 from a SMART or Talk ‘N Text phone, or (2) 888-1111 from a landline.
- Other Smart customer support phone numbers;
Smart Corporate Location
Smart Communications, Inc.
SMART Tower
6799 Ayala Avenue
Makati, Philippines 1226
Smart Online Support
- For SMART and Smart Bro subscribers, go to Smart Web Connect
- For non-SMART subscribers, use this Feedback Form.
- Smart Frequently Asked Questions
My fon rsays “SIM card registration failed” lately using my Smart Roaming SIM card. How can i fix it and use my roaming number again. I am in UAE at present.
my roaming sim card registration failed. how can i fix this error to use my number again???
can you activate my # into roaming? i forgot to activate it before leaving the philippines.
To activate Globe roaming from outside the Philippines, call the Roaming Support Hotline at +63917211 or +6327301212.
For Smart, visit the Smart Connect website at http://smart.com.ph/connect/ and follow directions to activate your phone.
For Sun contact customer service at http://www.suncellular.com.ph/customer_services.php
My father is working as a seaman and he let my aunt send him a smart sim but my aunt to activate the sim into roaming. I wanted to ask if it would be ok that i’ll be the one here in the Phil.to activate his number or what is the best way to do so. please help me.
i have just reload at this morning but have no outgoing txt or calls. please assist us on this. My number is XXXXXXXXXX
i am sending my sms but the phone prompt says sending msg failed..?why like this i cant send sms
for a day an half my smart buddy phone is not sending text messages. what wrong with it? I can call and i can recieve messages but my te xt is canno be sent. please follow up my request.I need it badly.thanks.my phone number is 09194505510
how to register to text 1/text from here to the philippines?
i bought plug n talk online..i had it for 5 months only and now its broken… and now, i never activated my sim card for roaming through my plug n talk coz its broken…is the a possible way to activate it again?
mga kaibigan matauhan na kayo sa putang inang smart na yan,smart pa naman ang name pero wala palang kasing stupid ang smart na yan,magglobe nalang kayo para wala kayong problema.
can you activate my roaming number XXXXXXXXXX because no service? im here in k.s.a.jeddah.
Sorry but you will have to contact the Smart customer service directly in order to have your SIM activated for roaming.
bakit nag pa unlitalk ako ng 100pesos,hndi ko pwede magamit?yong text ng smart sa akin is, sorry,your account is not allowed to avail of smart talk,but yong pag pa unli ko ok naman naka registered na raw ako,,what is the problem???????????????
i have a roaming smart sim card. i have not been loading it for quite some time now, and it is showing the notification of “sim card registration failed. can i activate this number again. i have tried loading the number but to no avail, no is 639185737466. thank you
how can i activate may roaming sim card because it is block or PUK now im her in Afghanistan
I want to complain how incompetent your services are. First, is checking my balance I’m a new user of your services so I don’t know how to check my balance so I check online and followed your instructions but it’s futile. I tried writing 1515 then send to 214 for but the reply was “INVVALID REQUEST FORMAT. CANNOT BE PROCESSED’,
con’t..
Then I tried calling to 1515 but no response either. Lastly, I dialed the customer service number 888 but the response was “CALL CANNOT BE COMPLETED”… This sucks!!!
nakabili po ako ng expired na smart sim retailer,,,at hindi ko po agad napansin yun pag uwi ko ng bahay saka ko lang napansin at ng ibalik ko ang sabi ng tindera itinawag na daw nila yun sa smart office pero tlaga pong ayaw ng gumana at kulang na yung digit ng own number ng sim………pano ko po magagamit yun kung ayaw nman palitan….
ito po cp nos.ko 09308536896 sana po magawan nyo agad ng paraan sayang kasi yung sim at yung load kung hindi rin lang mapapakinabangan,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
helo po sana po ayusin niyu yung smart kc po ..kawawa kaming na aapictohan
ni2 hnd ba kau na aawa samin ,,kung kau po kya ang kinuhaan ng load magagalit din kau dba ..saka syang yung pina pah load nmin hnd pinupulot yung pera
pls… huwag ninyong kunin or nakawin ang load ko… i have just loaded my smart sim.but after 4 txt msgs. i was not able to text anymore… zero balance na ako agad… how come.. pls. pki assist naman… bring back my load!!!!!
la , badtrip . ndi ako mkapag unli tpos kinakaen pa load ko, nkakainis dba pag ganun ? kayo kaya kuhaan ng load, matutuwa ba kayo ?
ano pong ggwin q d2 sa new retailer q kasi po nd ako makapagbenta ng load e2 po ung reply “error in plug-in data” pls help me with my concern.tnx